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Privacy Notice
We recognize the importance of privacy and security to your Internet shopping experience.


Store security is one of our highest priorities The Patch House 2014 Online Store uses technology called SSL - Secure Sockets Layer. This means at the checkout, our servers and your PC encrypt (scramble) everything that you enter into your computer, such as credit card details, billing and delivery address. Because it is encrypted, other computers are unable to make sense of it, therefore keeping this information private.

Credit Card Security

Once you have confirmed your order, you will enter your credit card details via a 128bit SSL secured web page This will enable us to process your order with the minimum delay. For Credit Cards not issued in New Zealand, a $200 limit applies.

What is the Credit Card Identification Code (CIC)?

The CIC code was introduced by various credit card issuing organizations in order to help protect against credit card fraud in automated transactions like e-commerce.

Previously a merchant dealing with a customer across the Internet or on the telephone was unable to verify whether the customer truly had the credit card.

A person placing an order could give stolen or pirated credit card information that was fraudulently obtained from a receipt, monthly statement or some similar document. The CIC code is intended to reduce this type of credit card abuse.

The CIC code is a series of digits (generally a number) generated by the institution that issues the credit card. The digits do not appear in the cards magnetic stripe or in the cards embossed (raised) print. Instead, the digits are printed on the card using standard printing technologies that are intended to be read by human eyes rather than automatically by machines.

The CIC code is not printed by the merchant, on invoices, receipts or on any other document that could be misappropriated. Thus, banks will not print the CIC code on any customer statement, reducing the value to criminals of statements stolen from the postal service.

The goal is to make copying the magnetic stripe or document theft a worthless activity. In the same line, a merchant accepting payment by credit card can be better assured that the customer actually has the credit card available (to provide the CIC code). This does not guarantee, naturally, that the customer is actually the owner of the card.

The CIC code has been optional since April 2001 and became mandatory for electronic transactions in some regions starting from October 2001. After the CIC code is enabled for a merchant, financial institutions expect that the merchant will always obtain the CIC code.

Locating your Credit Card Identification Code (CIC)

For Visa & Mastercard: The CIC is the 3 digit number at the end of the 16 digit printed card number, located on the back of the card. In some cases you may see only the last 4 digits of your card number with the additional 3 digit CIC following.

If you have difficulty locating your card identification code, you may wish to call your credit card company for assistance.

Credit Card via Phone / Fax

If you prefer not to enter your credit card details via our secure page, simply select the "Credit Card via Phone" payment method and phone us on 0800 4patch ( 0800 472824 ) 24 hrs during business hours with your payment details.

Visual Confirmation

There are visual clues on screen that tell you when you have entered a secure environment. On your browser window lower status bar, the key or padlock icon, which is normally open or absent, appears as a solid icon.

Secure Process

As part of the engine used by the Online Store there are secure processes built in. Specifically the engine ensures;

  • Every order has a unique number

  • Every order is logged in a robust database

  • No credit card details are included in emailed order details

  • All your payment details are retrieved by us in a 128 bit SSL encrypted session

  • Confirmation emails are sent to you the customer.


We do not pass on any of your information to anyone else. We will use your personal information only for the purpose you gave it to us. From time to time we may send you product information (including special offers) in the mail or by email. If at any time in the future you wish to remove your name from our customer list you need only to ask. As required by the Privacy Act 1993 you may also check and correct the accuracy of personal details at any time. To do so please contact our Head Office on 0800 4 PATCH.


Cookies are small text files that store information on your computer. The information is set by the website you are accessing and can only be accessed by the website that sets it. Cookies are used by our online order system to store basic login information (no personal information besides your customer number). This is used to auto-login when you access our website. Access to past baskets and orders are protected by a password request page. The cookies allow access to your private information if you use a shared computer - ie. a kiosk, workgroup or laboratory computer.

If you are concerned about your privacy, please disable cookies (see the help associated with your browser) or delete the cookie file after using the website (see the help associated with your browser). Disabling or deleting the cookie will mean that your bookmarks, order history & other features will be disabled until you login. You will also need to login each time to place an order.


All prices are in NZ$ and are inclusive of GST. The information provided by this website is subject to change without notice. While every effort has been made to ensure accuracy, Patch House NZ Ltd will not be liable for any inaccuracies in the information contained herein, except where provided for by the consumer guarantees act.

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